Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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    Patients in need of care, or with questions, have many options:

    1. MHS GENESIS Patient Portal to send a secure message or to schedule an appointment is a great place to start.
    2. The Puget Sound Military Appointing Center - 1-800-404-4506 (Call here to make an appointment or if you need a COVID Test)
    3. The Nurse Advice Line is great for simple advice or any after-hours needs. 1-800-TRICARE (1-800-874-2273), option 1

    You can also call your homeport clinic directly. If the Clerk does not answer, PLEASE leave a Voicemail message and they will get back with you or forward your message to the appropriate staff member!

    Don't forget to keep your family's information up to date in DEERS!