Pharmacy
We fill new prescriptions and refills at no cost for covered medications for:
- Active-duty service members and families
- Activated (called or ordered to active-duty service for more than 30 days in a row) National Guard and Reserve Members and families
- Retired service members and families
- Retired National Guard and Reserve Members (age 60 and above and receiving retired pay) and families
- Survivors, widows/widowers and certain former spouses
- Medal of Honor recipients and families
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Beneficiaries using the following plans:
- TRICARE Prime
- TRICARE Select
- TRICARE Reserve Select
- TRICARE Retired Reserve
- TRICARE Young Adult
- Continued Health Care Benefit Program
- Other beneficiaries including foreign force members and families
Learn more about eligibility for TRICARE pharmacy benefits
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- You can activate the prescription(s) and wait, or
- You can come back later to pick them up from a pharmacy window or the ScriptCenter Lockers.
Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- The provider can submit an electronic prescription to our pharmacy, or
- You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy name: DOD Oak Harbor Pharmacy
- NCPDP/NPI number: 4936069/1518387836
If you hand-carry a written prescription:
Check in at the kiosk. Follow on-screen prompts to check in.
Activating New Prescriptions
There are multiple ways to activate your prescription.
Option 1: Q-Anywhere >Fastest and Preferred
Access Q-Anywhere with one of the following three methods.
Follow the prompts on your mobile device.
Option 2: In Person
Go to the pharmacy in building 993. Then, you’ll check in at the kiosk.
- Follow on-screen prompts to check in.
- To get text updates, you’ll need to enter your cell phone number.
Option 3: Call the Pharmacy
- Call 360-257-9707 to activate your prescription.
- Processing times may vary based on pharmacy staffing and resources.
Requesting Prescription Refills
We have four ways to refill your prescriptions.
Option 1: By Phone
- Call our pharmacy refill line at 360-997-4559. Then, follow the prompts to select where you want to pick up your refills (pharmacy window or ScriptCenter lockers).
- If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.
Option 2: Online
- Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 3: In Person
Take a ticket from the Kiosk. Processing time varies based on pharmacy staffing and resources.
Option 4: Q-Anywhere
Use the same three options as described above.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
ScriptCenter Lockers
The lockers are in the hallway adjacent to the pharmacy. Hours of operation are from 6AM to 5:30PM.
Refrigerated medications will not be available from the ScriptCenter lockers
Main Pharmacy
Check-in via the kiosk in the lobby or via the Q-Anywhere options.
Hours:
- Monday, Tuesday, Thursday, Friday: 7:30 a.m. to 4 p.m.
- Wednesday: 8:30 a.m. to 4 p.m.
- Closed weekends and federal holidays
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:
Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.
Frequently Asked Questions
How do I know if my prescription is covered?
All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
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Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.
What is the difference between a new, refill, and renewal prescription?
- A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
- A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 3 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
- A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
- Ask your provider if they can approve you to switch to an alternative medication.
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You can fill your prescription at a:
- Be sure to ask for the expected resupply date so you know whether to wait or seek another option.
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.