* When presenting for service of any kind at the pharmacy you must show a valid military ID card.
When picking up prescription medications for anyone other than yourself you must:
- Have the patients I.D. card for patients ages 10 and up. (A photocopy of the I.D. is authorized toshow proof of eligibility, not for base access)
- For children younger than 10 years of age, you must show an eligible family member or patient’s agent I.D. card at the time of pick-up.
Getting a New Civilian Prescription Filled:
- Patients must bring their prescription(s) to the pharmacy in person or have your health care provider fax it to us.
- Patients must present in person to the Pharmacy to activate these prescriptions.
Prescriptions must be written in ink or type written and must show the following:
- Patient’s full name.
- Date the prescription was written.
- Patient’s age or date of birth.
- Fullname of drug, form of drug, dosage size or strength, and quantity to be dispensed. (An FDA approved generic substitute may be dispensed for the brand name drug in accordance with state and federal law. Please be aware that we cannot increase the quantity of prescriptions. Erasuresor interlineations on prescriptions for prohibited unless initialed by the prescriber.)
- Complete directions for the patient. ("Take as directed" is not considered adequate instruction and must be avoided.)
- Legible signature of the prescriber. The prescriber’s name, stamped, typed, or hand printed on the prescription, and signature.
- Number of refills authorized.
- The prescriber’s DEA Number if writing for a controlled or narcotic medication.
Prescription Time Limits:
- Non-controlled prescriptions - Must be filled within 1 year of the date originally written. These prescriptions may be refilled, if authorized by the prescriber for up to 12 months from the date originally written.
- Controlled substance prescriptions - Classified as a DEA Schedule III, IV or V must be filled within 180 days of the date originally written. These prescriptions may be refilled if authorized by the prescriber, for up to 6 months after the date written.
- Narcotic substance prescriptions - Classified as a DEA Schedule II must be filled within 30 days from the date originally written. These prescriptions cannot be refilled.
Refill & Renewal… What’s the difference?:
- A REFILL applies to prescriptions that can be refilled by the pharmacy WITHOUT contacting the prescriber. For example, a prescription for ibuprofen with three refills can be requested by the patient three times or until the prescription expires(usually after one year).
- How do I request a REFILL? At this time Refills may only be requested by phone. Call 360-257-9701 or 360-257-9705
- How long does it take? 48 hours or 2 business days. (Same day refills are NOT available except in extreme situations.)
- A RENEWAL applies to prescriptions that a patient uses for chronic illnesses and there are NO refills left. In this case, a renewal request must be sent to the prescribing provider for evaluation.
- ** RENEWALS can be requested through the MHS GENESIS Patient Portal!! https://patientportal.mhsgenesis.health.mil
Getting a New Civilian Prescription Filled:
Patients must bring their prescription(s) to the pharmacy in person or have your health care provider fax it to us. Patients must present in person to the Pharmacy to activate these prescriptions.
* We DO NOT accept prescriptions by phone or mail.
TRICARE Formulary Search Tool
Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:
- Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
- Where the prescription can be filled
- Copayments and limitations, such as prior authorization
- Coverage review requirements and forms
- Alternative medications, including costs
To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.
Links of Interest: **
- PharmacyRefill – To make a pharmacy refill request you must log into Tricare On Line. Also, please note Monday - Friday: 10:00 a.m. - 3:00 p.m. waiting times during this time frame may be prolonged due to increased workloads.
- TRICARE Pharmacy Home Delivery – Switch to home delivery it's FREE for generic medications! Sign up for home delivery for your pharmacy refills at: www.express-scripts.com/TRICARE or call us at: (877) 363-1303.
- Island County Public Works – Guidelines for disposing of medications and sharps.
- Pharmacy Online Interactive Customer Evaluation (ICE) – Patients are invited to take our online Customer Services Survey very time you visit our facility, especially if you see a difference in the care you receive, whether positive or negative. This is the only way that we have of getting feedback from our Beneficiaries to try and make a positive and lasting impression of our facility and most importantly your healthcare treatment.
- Uniform Business Office – Questions Concerning Insurance.
** The appearance of external hyperlinks does not constitute endorsement by the United States Department of Defense, the United States Department of the Navy, and Naval Health Clinic Oak Harbor of the linked web sites, or the information, products, or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare, and Recreation sites, the United States Department of Defense, the United States Department of the Navy and Naval Health Clinic Oak Harbor does not exercise any editorial control over the information you may find at these locations. These links are provided consistent with the stated purpose of this Department of Defense web site.