Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE - Interactive Customer Evaluation is a web-based tool that collects your feedback on services at this facility.

Contact Us

Patient Advocate

Phone: 360-257-9554
Hours: 0730-1600
Location: Building 993, Rm 426

Email: dha.whidbey-island.oak-harbor-nhc.list.patientadvocate@health.mil

BCAC/DCAO

** Call to schedule an in-person appointment.

Phone: 360-682-8067
Hours: 0730-1600

Email: dha.whidbey-island.oak-harbor-nhc.list.tricarebenefits@health.mil

Don't forget to keep your family's information up to date in DEERS! 
Don't forget to keep your family's information up-to-date in DEERS.