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Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Great health care is more than just appointments and treatments. With My Military Health, you’ll enjoy a simpler health care experience – with more opportunities for virtual care. Powered by advanced digital tools, My Military Health helps you engage in your health when, where, and how you need to. Learn more about DHA's New Model of Care!

My Military Health: Improving the Patient Experience

Great health care is more than just appointments and treatments. With My Military Health, you’ll enjoy a simpler health care experience – with more opportunities for virtual care. Powered by advanced digital tools, My Military Health helps you engage in your health when, where, and how you need to. Learn more about DHA's New Model of Care!

Virtual Education Center: Educated Patients, Better Health, Welcome to the Virtual Education Center. The Virtual Education Center (VEC) is the most comprehensive and reliable resource for health wellness education for all Beneficiaries

Virtual Education Center

The Virtual Education Center (VEC) is the most comprehensive and reliable resource for health wellness education for all Beneficiaries

Puget Sound Referral Management Center

Referral Management

Referral Management Center

Virtual Appointments

Virtual Appointments

Navy Care Virtual Visits Navy Care offers a live, virtual visit with one of our clinicians — on your smartphone, laptop, or computer. You can use it from home, work, or wherever you want to receive care. It’s private, secure...

We now offer more Virtual Appointments.

Appointment times:
Monday - Friday: 0800 to 1600
Saturday: 1000 to 1400

To make an appointment call:
800-404-4506

Quality and Safety Reports

Quality and Safety

Make an Appointment

Make an Appointment

Patient Advocate

Do you have a suggestion, concern, complain, or compliment? Connect with a Patient Advocate today!

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TRICARE News and Updates

A man and woman standing on a beach

Retirement changes your TRICARE coverage: Learn what to do if you’re retiring in 2026

Are you getting ready to retire from active duty or the National Guard or Reserve? You should know there are some steps to take to ensure your TRICARE coverage continues as you make the transition to civilian life. This article explains what you need to do to keep your TRICARE benefit in retirement.

Smiling woman sits at a table while holding her glasses.

What are my 2026 TRICARE For Life costs?

Did you know that Medicare Part A and Part B costs change each year on Jan. 1? If you have TRICARE For Life or you’ll become eligible for Medicare this year, now is a good time to review these costs.

Your safety, your comfort, your choice: Requesting chaperones at military hospitals and clinics

When you get care at a military hospital or clinic, your safety, comfort, and privacy are top priorities. The Defense Health Agency recently published its chaperone policy across all military hospitals and clinics worldwide. You can request a chaperone for any physical exam or medical or dental visit.

Get your health results faster in 2026: Lab and test results immediately available in your MHS GENESIS Patient Portal

Do you get care at a military hospital or clinic? Starting Jan. 20, you’ll be able to access lab results, radiology reports, pathology reports, and clinical notes immediately through the MHS GENESIS Patient Portal.

DoD Safe Helpline

DOD Safe Helpline

988 Suicide & Crisis Lifeline

Links to 988 Suicide & Crisis Lifeline

DoD Sexual Assault Prevention and Response Office

DOD Sexual Assault Prevention and Response Office

Don't forget to keep your family's information up to date in DEERS!