Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Patient Resources

MHS GENESIS Patient Portal

The MHS GENESIS Patient Portal site is the preferred method for Primary Care Managers to communication vice phone calls and can significantly help to ensure timely and effective communication with your care team.

  • MHS GENESIS Patient Portal: https://patientportal.mhsgenesis.health.mil:

    • Schedule/cancel/reschedule appointments
    • Get E-Visits
    • Request prescription renewals/refills
    • View laboratory results
    • View selected radiology results

Military Health System Policies

Don't forget to keep your family's information up to date in DEERS! 
Don't forget to keep your family's information up-to-date in DEERS.